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마나-마나 스위트 스칼렛 KLCC에서
Jalan Yap Kwan Seng, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 말레이시아, 50450지도에서 보기
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환불 불가
체크인 15:00 - 체크아웃 11:00
커피 & 차익스프레스 체크인161,537원
세금 포함 205,956원
룸 온리룸 온리 중 최저가
환불 불가체크인 15:00 - 체크아웃 11:00커피 & 차익스프레스 체크인169,864원
세금 포함 216,572원해당 객실이 얼마 남지 않았어요
룸 온리룸 온리 중 최저가
환불 불가체크인 15:00 - 체크아웃 11:00커피 & 차익스프레스 체크인174,027원
세금 포함 221,880원
룸 온리룸 온리 중 최저가
환불 불가체크인 15:00 - 체크아웃 11:00커피 & 차익스프레스 체크인178,190원
세금 포함 227,188원
룸 온리룸 온리 중 최저가
환불 불가체크인 15:00 - 체크아웃 11:00커피 & 차익스프레스 체크인182,353원
세금 포함 232,496원다른 서비스의 이용 후기
Brescille
Wei Pengkin hoiSherylNeliaYU LINGPeterAmandaNova-LeeIan CirranTimSanthiaPhilipTamannaVerified travelerSekoatiVerified travelerAmeenahJosephVerified traveler
2년 전
nice pool
2년 전
Spacious room with all amenities needed.
2년 전
Like it
3달 전
The room itself was great with nice views and amenities like utensils and kettles. But we do need to wait quite long for the lift. The parking ticket can be validated for RM 5 per entry!
4달 전
Super séjour
4달 전
客房寬敞、設備很新，但押金部分只能收取現金，不能用信用卡非常不方便。建議浴室窗戶能關上或加裝蚊窗較好，不然常有蚊蟲飛進房間，外面的噪音也滿擾人。
6달 전
01. no bath towels on arrival, had to wait almost 30mins before outcome, 02. smell of affluent sewage from sink, living in room 11/L ?! omg, 03. half ceiling lights do NOT work, 04. no TV signal
1년 전
My hotel room and the rooftop infinity pool were both lovely, amongst the best I've ever encountered. The lobby shop is helpful for last-minute snacks. However, the concierge staff were clearly bored and it showed in their lack of customer service. They don't warn you in advance that they charge to store your bags. Also, the elevators are in such high demand that they have to post signs warning you that trying to access them between certain hours could result in a half-hour wait.
2년 전
Nice stay overall. Need for improvement in the pool as there are very few places to sit in comfort. The elevators are horrible especially near checkout time. The elevator passed our floor several times and stopped for people going up. We were advised to join the up elevator as it would be faster. The unit was nice but we were on the highway side which was traffic noisy and the person above us had lead feet and stomped around all hours in the night and early morning.
2년 전
The unit itself is clean, trash was cleared most days but that's the extent of the daily housekeeping service (which is fine). Would have been nice to have a spare roll of toilet paper and new dish cleaning sponge. The doormen/security staff are super friendly. I'd recommend staying here but...
... Few of the Front desk staff clearly do not like their jobs. There's no warmth and a lack of willingness to help. I checked out at 0830am and the lady receptionist was behaving like it was an inconvenience. She did not acknowledge if my check out was fine until I asked. When I asked if I could leave my luggage, she said no, that I could only do so at 9am when concierge arrives because the staff don't have keys to luggage room. I suggested I kept my room and return at the official check out time, she said no, because the room needed cleaning. After about 5 mins of negotiating, her colleague opened the luggage room and did not issue any tags but said I could just walk in to collect. Around 4pm I came back to collect and was told by concierge that I needed to pay RM5 per piece for storage. After I explained the situation and offered to pay, he reluctantly let me off after I said this process lapse will make it to an online review.
3년 전
Great room for the price, view of the city and good location.
It was effectively an aparthotel though so no housekeeping through the 5 nights, and the staff weren't particularly friendly - not all, but no one stood out.
The business centre was decent, and the gym was well-equipped for a hotel. Great pool, though was pretty busy most of the day.
There are not enough lifts though. Obviously can't change that now, but waited up to 20 minutes sometimes, with lifts going past in my direction a LOT.
6달 전
The apartment is conveniently located about 10–15 minutes from KLCC, which is ideal. However, the overall experience was disappointing. Upon arrival, we found there were no towels, no hand wash, and no hot water. There’s no phone to contact management directly, so everything has to be done through a QR code and WhatsApp.
I checked in late and there was no Mana Mana representative at reception – another management company’s staff tried to assist but couldn’t answer any of our questions. We received our towels the following day, but the person who delivered them was quite rude, which was off-putting.
Towards the end of our stay, we ran out of toilet paper and were told that from 2nd December they implemented a new policy where they no longer provide any additional amenities after check-in. This was never communicated to us.
Throughout the stay, we faced issues daily. There were ants in both the kitchen and bathroom. They also stated that cleaning and towel changes would be done every three days, but this never happened.
Unfortunately, this was not the best stay.
2년 전
This is a tough one. Great location, the lady that checked me in was awesome. But apartments themselves are not very well maintained, shower faulty, very limited amenities, and shower & bathroom not very well cleaned. Also bed sheets & towels have been recycled so that they look old. The apartment building is awesome, great infinity pool and great staff. But it can get very busy especially at the weekends, elevators are very slow so be prepared. This is not necessarily a bad review, I just want to prepare you future travelers seeking a high end 4 star property with hotel amenities. This is not what you will get, instead you wolll get a nice basic apartment with great views, not much amenities, a washing machine, great location close to shops, restaurants and tourist attractions. Definitely worth a stay but don’t expect high end property or service.
4달 전
- Paid RM260 in cash deposit but only received RM 200 back on checkout as that was what they wrote on the receipt. Make sure you double check the receipt as I didn't!
- On observation of interactions with myself and other guests, the staff are not the most welcoming or friendly and can sometimes be rude.
- Washing machine/dryer is excessively loud.
- Marks on the walls of my apartment from other guests suitcases- they should have cleaned that up before my stay.
- They don't provide hand wash/soap in the bathroom and told me to use the body wash from the shower!
- During peak times, there's a queue to use the lifts. Other times, you still have to wait a few minutes for the lifts as there are only 4 lifts for the whole building. This was very inconvenient.
2년 전
I'm sorry to hear about your disappointing experience at the hotel. Here's a review based on the information you provided:
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My stay at the hotel was unfortunately marred by several issues. Upon arrival, I found the check-in process to be disorganized and unhelpful. Despite arriving early, it took until 3:10 pm to receive my room keys, with staff members seeming confused and sending me back and forth between counters.
The hotel's lifts were slow, and once in my room, I noticed a pervasive smell of dampness and drainage. Additionally, the thin doors provided little sound insulation, allowing me to hear conversations from neighboring rooms.
One of the most unsettling aspects was the partition door into the adjacent room, which was locked but still made me feel uncomfortable.
It's important to note that the hotel has two sections, Mana Mana and Scarletz KLCC, with the former feeling more like an Airbnb without the full hotel services.
Considering the price paid per night, I expected better conditions and service. I would recommend looking elsewhere for accommodation offering better value for money.
2년 전
The property is relatively good however the management- Mana Mana is terrible. They just don’t care about service. I stayed for 14 days and was told that they would change linen every third day but they never changed or cleaned the room. They literally wait for you to ask for service, change of towels, toilet paper and all the toiletries that they said is free. We found our toilet blocked and they accused us of using the toilet paper wrongly. I am 62 and have used toilet paper ever since and cannot be told at this stage how to use toilet paper. Try to find a smaller management company or book directly with the owner. Mana Mana has the same poor standards even in Penang
3년 전
This is the worst hotel I ever stayed. Actually the hotel is very new, the interior, facilities are quite modern, however, it's very poor managed. There're ants on the tables, sofa and even bed!!! I found a few bug bites on my body. It's like a service apartment, so I fully understand that there's minimum hotel service, but not until you got no service at all!!! Basically you can't get any answer from the counter at all. We paid deposit in cash upon check-in, and when check-out, there's no one at counter, only security guard take our name, bank details...until now, I still haven't gotton my refund of deposit and was told it will take 2~3weeks. Anyway, just try to avoid this hotel and its chain business in future.
3달 전
It was so dirty there, then they never come and clean and it was little bugs all throughout the apartment and the staff is very rude. And you can only take a shower of like three minutes before the water is cold
4달 전
They clean rooms once a week. With attention to hot weather that is not sanitary. Ants are everywhere. If you request to clean your room more than once a week there will charge you for this service. Front desk staff are impolite and not helpful at all.
2년 전
The staff was terrible, the photos online are not an accurate representation of the conditions and feel of the venue. The place is uncomfortable from the moment you step into the building.
I left after five minutes and they refused to give me a credit
It was so terrible that I canceled my reservation and they still charged me for two nights stay
숙소 위치
Jalan Yap Kwan Seng, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 말레이시아, 50450
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