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MRA 그랜드 호텔
BUR DUBAI, 1, Dubai, Dubai, 아랍에미리트지도에서 보기
편의 시설
무료 WiFi
24시간 운영 프런트 데스크
발렛 파킹(요금 별도)
휠체어로 이용 가능한 공용 화장실
다른 서비스의 이용 후기
Yağmur Nur
2달 전
I stayed at this hotel with my 53-year-old mother, and it was one of the worst hotel experiences we’ve ever had.
From the beginning, the staff was indifferent and unhelpful. Requests were ignored, responses were delayed, and basic hospitality was clearly not a priority. But what happened on our last night crossed from “bad service” into genuinely dangerous.
The fire alarm went off in the middle of the night. Twice. No announcement, no explanation, no staff guidance. Absolute silence from the hotel. To make it worse, when we tried to leave the building, we realized the fire exit was locked. Let that sink in.
We were terrified. My mother has high blood pressure, and both of us ended up having panic attacks. This was not a minor inconvenience; it was a serious safety issue. When we complained and asked for a refund for the last night, the staff did not take us seriously at all. They mocked us. They laughed behind our backs.
I tried to call the police but couldn’t reach anyone. I asked the staff to call the police for us. They refused. No help, no concern, no professionalism. Not even an apology.
We received no compensation, no comfort, no acknowledgment that what happened was unacceptable. A locked fire exit and staff who treat guests’ fear as a joke is beyond unacceptable. This place is unsafe, and I would never recommend it to anyone, especially families or elderly guests.
숙소 위치
BUR DUBAI, 1, Dubai, Dubai, 아랍에미리트
숙박 안내
결제 혜택
KB국민카드KB할인팩 결제일 할인 (최대 3만원 할인)
카카오페이머니 / 삼성카드 최대 6만원 즉시할인
삼성카드최대 5만원 결제일 할인
현대카드M포인트 10% 사용가능 (최대 15,000 M포인트)
무이자할부최대 24개월 무이자 할부 가능
