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Robertson BY Shahjalal Suites
2 Jalan Robertson, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 말레이시아, 50150지도에서 보기
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Bing-Hao
Josephine
1년 전
The landlord maliciously deleted the accommodation we have paid for. This is a highly unrecommended listing. Please be careful, other members.
1년 전
I recently checked into the Robertson and was appalled by the condition. The bedding was dirty and the owner admitted to reusing it without cleaning. Despite this, they refused to refund my payment of over £300. Expedia was unhelpful, offering only a £75 refund as a goodwill gesture. They suggested I should have complained before checking in, which is impossible since the check-in is through a drop box and the cleanliness can only be assessed upon arrival.
Expedia also refused to look at the pictures I provided of the property’s cleanliness and showed no sympathy or understanding of the situation. The owner claimed the state of the property was due to the previous guests, but the photos clearly show far more damage than could be attributed to just one stay. Additionally, the air conditioning in the main bedroom has a constant buzzing noise when in use, which would’ve made it difficult to sleep and the lights in both bedrooms, continuously flashed.
I am extremely disappointed with both the property owner and Expedia’s lack of support. I would not book this property, if I could minus stars, I would.
숙소 위치
2 Jalan Robertson, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 말레이시아, 50150
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결제 혜택
퀵계좌이체최대 2천원 즉시할인
카카오페이머니 / 삼성카드 최대 12만원 즉시할인
삼성카드최대 5만원 결제일 할인
현대카드M포인트 10% 사용가능
무이자할부최대 24개월 무이자 할부 가능