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클럭스테이 사이공 에어포트 플라자 레지던스
1 Bach Dang, Tan Son Hoa, Ho Chi Minh, 베트남, 70000지도에서 보기
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24시간 운영 프런트 데스크
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Emma
3달 전
They confirmed our booking, then half hour after check in time, I got a Whatsapp message saying they had an error with bookings and couldnt honor my booking. I had booked a Premier Suite, 2 Bedrooms, Club Lounge Access, City View.
This included a free welcome drink, 1 free tour per stay, Free full breakfast for 4 (once per stay) and free round-trip airport transfer for 4 (on request).
The photographs and inclusions of the room were beautiful and perfect for a family of 3 adults and 2 kids for our last night in Vietnam.
When i got the message, i was devastated as i had minimal time to find a new hotel. The person mesaging me on Whatsapp said they could change our reservation to a different property. Claimed to give us a free upgrade to a 3 bedroom apartment. The room was at Botanica Premier (block C).
When we arrived it was early evening (dark) and our children were tired. We were greeted at reception after sending message to say we had arrived. We were shown our room and given the key.
The room itself was old. It had no hand soap, no cutlery, no cooking amenities, it had facemasks over something on the roof, the towels smelt musky. There was tape over the switch in a bedroom. The cupboards in the room were loose and wouldnt close. The walls were filthy. The sink was filthy.
When questioned, all we got told was we got 3 beds and a sofa bed and free drinking water.
Firstly it wasnt 3 bedrooms, it was 2 with a bed in the living area next to the sofa bed bed.
No breakfast in
숙소 위치
1 Bach Dang, Tan Son Hoa, Ho Chi Minh, 베트남, 70000
숙박 안내
결제 혜택
KB국민카드KB할인팩 결제일 할인 (최대 3만원 할인)
카카오페이머니 / 삼성카드 최대 6만원 즉시할인
삼성카드최대 5만원 결제일 할인
현대카드M포인트 10% 사용가능 (최대 15,000 M포인트)
무이자할부최대 24개월 무이자 할부 가능
